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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
A paper-based illustration representing C4 Model with its core stages and visible working result.
Architecture
C4 Model
Paper illustration for Communication Plan
Delivery
Communication Plan
Paper illustration for ALPEN Method
Operations
ALPEN Method
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.The C4 Model makes a system legible across several resolution levels, from context down to code. It suits situations where different audiences need to understand the same architecture from different altitudes.When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost.With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.
Complexitydifferent
HighLowLowLow
Timedifferent
0.5-2 Tage1-4 h45-90 min10-20 min daily
Participantsdifferent
6-121-52-61
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncAsync
Outputdifferent
Service Blueprint, Fail Points, Ownership MapContext Diagram, Container Diagram, Component DiagramCommunication Plan, Channel Matrix, Message CadenceDaily Plan, Time Estimates, Review Notes
Tagsno overlap
Service designOperationsJourneyBlueprint
ArchitectureCommunicationVisualization
CommunicationStakeholdersDeliveryPlanning
PlanningTime managementProductivityOperations
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