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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of Business Model Stress Test with its method-specific working model.
Business Strategy
Business Model Stress Test
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Paper illustration of Value Chain Analysis with its method-specific working model.
Business Strategy
Value Chain Analysis
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.A Business Model Stress Test checks how well a business model holds up under pressure and headwinds. It compares strengths, risks, market logic, and courses of action. The result is captured as a stress-test report and action plan per scenario.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.Value Chain Analysis shows where value is created, costs accrue, and differentiation becomes possible along the process. It compares strengths, risks, market logic, and courses of action. The result is captured as a value-chain map and lever list.
Complexitydifferent
HighHighMediumHigh
Timedifferent
0.5-2 TageHalf day1-2 hHalf day
Participantsdifferent
6-123-84-123-8
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Service Blueprint, Fail Points, Ownership MapStress Test Report, Action Plan per ScenarioAlignment Map, Open Issues, Decision QuestionsValue Chain Map, Lever List
Tagsno overlap
Service designOperationsJourneyBlueprint
StrategyBusiness modelRiskDiagnosis
AlignmentStakeholdersStrategyFacilitation
StrategyBusiness modelDiagnosisAnalysis
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