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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of a Strategy Canvas with several value curves
Business Strategy
Blue Ocean Strategy Canvas
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of Three Horizons with its method-specific working model.
Business Strategy
Three Horizons
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.The Blue Ocean Strategy Canvas shows how an offering is positioned relative to the market. Differentiation thereby becomes tangible in value factors instead of merely being claimed.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.Three Horizons helps clarify strategic options across different timeframes. It compares strengths, risks, market logic, and investment choices, and captures the result as a horizon map, portfolio view, and initiatives per horizon.
Complexitydifferent
HighMediumMediumMedium
Timedifferent
0.5-2 Tage2-4 h2-4 hHalbtags-Workshop, dann iterativ
Participantsdifferent
6-123-104-103-12
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Service Blueprint, Fail Points, Ownership MapStrategy Canvas, Value Curve, ERRC ActionsJourney Map, Pain-point List, Opportunity BacklogHorizon map, Portfolio view, Initiatives per horizon, Resource plan
Tagsno overlap
Service designOperationsJourneyBlueprint
StrategyPositioningInnovationValue
JourneyServiceService design
StrategyInnovationPortfolioForesight
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