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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration: scenarios and architectural decisions are connected to identified risks.
Architecture
ATAM (Architecture Tradeoff Analysis Method)
Paper illustration for Risk Storming.
Architecture
Risk Storming
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation.Helps clarify architecture context, options, and consequences in concrete terms. It organizes technical context, alternatives, and consequences. The result is captured as an Annotated Diagram, a Prioritized Risk List, and an Action Backlog.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
HighHighLowHigh
Timedifferent
0.5-2 TageSeveral meetings plus preparation and analysis; total effort depends on scope60-90 min2-6 h
Participantsdifferent
6-12Evaluation team, architects, and relevant stakeholders4-123-10
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Service Blueprint, Fail Points, Ownership MapPrioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigationsAnnotated Diagram, Prioritized Risk List, Action BacklogFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
Service designOperationsJourneyBlueprint
ArchitectureQualityRiskTradeoffsStakeholders
RiskArchitectureWorkshopValidation
RiskQualityOperationsRoot cause
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