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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of an assumption matrix with prioritized test cards
Decision Making
Assumption Surfacing
Paper illustration for OODA Loop.
Decision Making
OODA Loop
Paper illustration of a calm four-quadrant Assumption Map with hypothesis cards and emphasis on important assumptions with little evidence.
Product Discovery
Assumption Mapping
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it.In dynamic situations, decisions become outdated faster than they can be prepared. The OODA Loop holds observing, orienting, deciding, and acting together as a recurring rhythm so reaction does not slide into inertia.When assumptions still sit unordered in the room, it weighs uncertainty against leverage. It makes visible which hypotheses should be checked first.
Complexitydifferent
HighLowMediumMedium
Timedifferent
0.5-2 Tage45-90 min15-60 min je Zyklus45-60 min
Participantsdifferent
6-122-81-82-8
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership MapAssumption List, Critical Assumptions, Learning PlanSituation Assessment, Decision Loop, Action UpdatesAssumption map, Test backlog, Risk ranking
Tagsno overlap
Service designOperationsJourneyBlueprint
AssumptionsRiskDecisionDiscovery
DecisionChangeLearningStrategy
AssumptionsRiskExperimentsValidation
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