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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of an assumption matrix with prioritized test cards
Decision Making
Assumption Surfacing
Paper illustration of a Learning Card with four fields for hypothesis, observation, insight, and action.
Product Discovery
Learning Card
Paper illustration for Fake Door Test
Product Discovery
Fake Door Test
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it.The Learning Card connects traceable test results to a reasoned next action while keeping the limits of the insight visible.When demand is still unclear, it measures interest in a feature before it is built. It separates real behavior from polite agreement and deliberately keeps build effort small.
Complexitydifferent
HighLowLowMedium
Timedifferent
0.5-2 Tage45-90 min25-40 min1-5 Tage
Participantsdifferent
6-122-81-5Nutzertraffic
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncAsync
Outputdifferent
Service Blueprint, Fail Points, Ownership MapAssumption List, Critical Assumptions, Learning PlanLearning Card with evidence and next actionClick Data, Interest Signal, Learning Decision
Tagsno overlap
Service designOperationsJourneyBlueprint
AssumptionsRiskDecisionDiscovery
ExperimentsValidationDiscoveryLearning
ValidationExperimentsDemandDiscovery
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