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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
Views and Beyond method illustration showing its working structure
Architecture
Views and Beyond
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design.Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.
Complexitydifferent
HighMediumMediumLow
Timedifferent
0.5-2 Tage60-120 min1-3 Tage15-45 min
Participantsdifferent
6-122-81-41-3
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncAsync
Outputdifferent
Service Blueprint, Fail Points, Ownership MapCommunication Canvas, Stakeholder Messages, Architecture Communication PlanArchitecture Views, Cross-view Notes, RationaleADR File, Decision Log, Rationale
Tagsno overlap
Service designOperationsJourneyBlueprint
ArchitectureCommunicationStakeholdersCanvas
DocumentationStakeholdersArchitecture
ArchitectureRationaleDocumentationGovernance
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