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| Criterion |  UX Design Service Blueprinting |  Architecture Architecture Communication Canvas |  Team Design Team API |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design. | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | Medium | Low | Medium |
Timedifferent | 0.5-2 Tage | 60-120 min | Half day initial, dann laufend | 1-3 h |
Participantsdifferent | 6-12 | 2-8 | Ein Team plus Stakeholder | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Communication Canvas, Stakeholder Messages, Architecture Communication Plan | Team API Document | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | Service designOperationsJourneyBlueprint | ArchitectureCommunicationStakeholdersCanvas | TeamAlignmentCommunicationService | JourneyCustomerService designCanvas |