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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
A paper-based illustration representing arc42 with its core stages and visible working result.
Architecture
arc42
Paper illustration: scenarios and architectural decisions are connected to identified risks.
Architecture
ATAM (Architecture Tradeoff Analysis Method)
Views and Beyond method illustration showing its working structure
Architecture
Views and Beyond
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes.ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation.Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question.
Complexitydifferent
HighLowHighMedium
Timedifferent
0.5-2 Tage1-2 TageSeveral meetings plus preparation and analysis; total effort depends on scope1-3 Tage
Participantsdifferent
6-121-4Evaluation team, architects, and relevant stakeholders1-4
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership MapArchitecture Document, Context View, Runtime View, Deployment ViewPrioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigationsArchitecture Views, Cross-view Notes, Rationale
Tagsno overlap
Service designOperationsJourneyBlueprint
ArchitectureDocumentationCommunication
ArchitectureQualityRiskTradeoffsStakeholders
DocumentationStakeholdersArchitecture
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