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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
A paper-based illustration representing arc42 with its core stages and visible working result.
Architecture
arc42
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design.
Complexitydifferent
HighLowLowMedium
Timedifferent
0.5-2 Tage1-2 Tage15-45 min60-120 min
Participantsdifferent
6-121-41-32-8
Formatdifferent
WorkshopWorkshop + asyncAsyncWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership MapArchitecture Document, Context View, Runtime View, Deployment ViewADR File, Decision Log, RationaleCommunication Canvas, Stakeholder Messages, Architecture Communication Plan
Tagsno overlap
Service designOperationsJourneyBlueprint
ArchitectureDocumentationCommunication
ArchitectureRationaleDocumentationGovernance
ArchitectureCommunicationStakeholdersCanvas
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