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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for ALPEN Method
Operations
ALPEN Method
Paper illustration of Power-Interest Grid with a method-specific labelled workspace.
Facilitation
Power Interest Grid
Stakeholder Mapping
Facilitation
Stakeholder Mapping
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.When many stakeholders compete for attention at once, the Power Interest Grid sorts them by influence and stake. It turns individual contributions into a visible selection. The result is captured as a Power Interest Grid and a stakeholder-specific strategy.When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first.
Complexitydifferent
HighLowLowLow
Timedifferent
0.5-2 Tage10-20 min daily30-60 min60–90 min
Participantsdifferent
6-1212-82-8
Formatdifferent
WorkshopAsyncWorkshopWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership MapDaily Plan, Time Estimates, Review NotesPower Interest Grid, Strategy per StakeholderStakeholder Map, Engagement Plan, Risk Notes
Tagsno overlap
Service designOperationsJourneyBlueprint
PlanningTime managementProductivityOperations
StakeholdersFacilitationAlignmentPlanning
StakeholdersAlignmentFacilitationChange
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