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| Criterion |  UX Design Service Blueprinting |  Facilitation Alignment Mapping |  Operations Kepner-Tregoe |  Facilitation Stakeholder Mapping |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable. | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. |
Complexitydifferent | High | Medium | High | Low |
Timedifferent | 0.5-2 Tage | 1-2 h | 2-8 h | 60–90 min |
Participantsdifferent | 6-12 | 4-12 | 2-8 | 2-8 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Alignment Map, Open Issues, Decision Questions | Problem Analysis, Decision Analysis, Risk Plan | Stakeholder Map, Engagement Plan, Risk Notes |
Tagsno overlap | Service designOperationsJourneyBlueprint | AlignmentStakeholdersStrategyFacilitation | Problem solvingRoot causeDecisionOperations | StakeholdersAlignmentFacilitationChange |