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| Criterion |  UX Design Service Blueprinting |  Operations After-Action Review |  Agile Sprint Retrospective |  UX Research Customer Journey Mapping |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. | When a sprint is over and friction shouldn't simply be carried forward, it opens the view onto collaboration and patterns. It creates space to see causes and changes together. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | High | Low | Low | Medium |
Timedifferent | 0.5-2 Tage | 20-45 min | Up to 3 hours for a one-month Sprint; shorter Sprints are usually shorter | 2-4 h |
Participantsdifferent | 6-12 | 3-12 | Scrum Team | 4-10 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Lessons learned, Action items, Event summary | Improvement actions, Team agreements | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | Service designOperationsJourneyBlueprint | LearningOperationsImprovement | RetrospectiveImprovementLearning | JourneyServiceService design |