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| Criterion |  UX Design Service Blueprinting |  Operations After-Action Review |  UX Research Customer Journey Mapping |  Operations Process Mapping |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. |
Complexitydifferent | High | Low | Medium | Medium |
Timedifferent | 0.5-2 Tage | 20-45 min | 2-4 h | 1-3 h |
Participantsdifferent | 6-12 | 3-12 | 4-10 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Lessons learned, Action items, Event summary | Journey Map, Pain-point List, Opportunity Backlog | Process Map, Handoff List, Improvement Backlog |
Tagsno overlap | Service designOperationsJourneyBlueprint | LearningOperationsImprovement | JourneyServiceService design | ProcessOperationsImprovement |