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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for ABC Analysis
Operations
ABC Analysis
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Paper illustration of Power-Interest Grid with a method-specific labelled workspace.
Facilitation
Power Interest Grid
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.When many stakeholders compete for attention at once, the Power Interest Grid sorts them by influence and stake. It turns individual contributions into a visible selection. The result is captured as a Power Interest Grid and a stakeholder-specific strategy.
Complexitydifferent
HighLowMediumLow
Timedifferent
0.5-2 Tage30-60 min1-2 h30-60 min
Participantsdifferent
6-121-54-122-8
Formatdifferent
WorkshopAsyncWorkshopWorkshop
Outputdifferent
Service Blueprint, Fail Points, Ownership MapABC Classification, Focus Rules, Control ListAlignment Map, Open Issues, Decision QuestionsPower Interest Grid, Strategy per Stakeholder
Tagsno overlap
Service designOperationsJourneyBlueprint
PrioritizationOperationsPortfolio
AlignmentStakeholdersStrategyFacilitation
StakeholdersFacilitationAlignmentPlanning
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