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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
EventStorming on a long working surface: colored event cards form a business flow, friction points are marked, and a boundary separates different areas of responsibility.
Domain Modeling
EventStorming
A paper-based illustration representing Event Modeling with its core stages and visible working result.
Knowledge Modeling
Event Modeling
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When a domain consists of many events, rules, and states, it creates a shared modeling space for the team. It bundles language, flows, and boundaries before domain knowledge fragments into siloed views.Event Modeling connects business workflows with commands, events, and views into one coherent mental model. It helps design behavior, UI, and technical slices from the same underlying logic.
Complexitydifferent
HighMediumMediumMedium
Timedifferent
0.5-2 Tage45-90 min2-8 h2-6 h
Participantsdifferent
6-122-55-122-8
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership MapA3 Report, Action Plan, Root Cause AnalysisEvent Timeline, Ubiquitous Language, Boundaries, Open QuestionsEvent Model, UI Flow, Commands, Read Models
Tagsno overlap
Service designOperationsJourneyBlueprint
LeanProblem solvingCoachingOperations
Domain-Driven DesignEventsDiscoveryWorkshop
EventsBlueprintDomain-Driven DesignBehavior
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