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| Criterion |  Business Strategy Scenario Planning |  UX Design Service Blueprinting |  Business Strategy GAP Analysis |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | Scenario Planning opens the view to several plausible futures instead of a single forecast. The method protects strategies from depending on too narrow an expected path. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | GAP Analysis compares the current state with a target picture and makes the distance manageable. It becomes useful when, ahead of new initiatives, it must become clear which capabilities, processes, or resources are missing. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | High | Medium | Medium |
Timedifferent | 0.5-2 Tage | 0.5-2 Tage | 1-3 h | 1-3 h |
Participantsdifferent | 4-12 | 6-12 | 2-8 | 3-10 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Scenario Set, Strategic Implications, Robust Options | Service Blueprint, Fail Points, Ownership Map | Gap Matrix, Action Plan, Risk Notes | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | StrategyUncertaintyPlanning | Service designOperationsJourneyBlueprint | StrategyAnalysisPlanning | JourneyCustomerService designCanvas |