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Criterion
Paper illustration for Root Cause Tree Analysis
Operations
Root Cause Tree Analysis
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie.When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
1-3 h1-3 Tage2-6 h1-4 h
Participantsdifferent
2-8Internes Team3-103-8
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Cause Tree, Evidence Notes, CountermeasuresPersona Profiles, Needs Summary, Scenario NotesFMEA Table, Risk Priority, Mitigation ActionsProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
Root causeTreeIncidentQuality
ResearchCustomerSynthesis
RiskQualityOperationsRoot cause
Root causeProblem solvingQualityIncident
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