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Criterion
Paper illustration for Root Cause Tree Analysis
Operations
Root Cause Tree Analysis
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie.When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-3 h1-3 Tage45-90 min1-4 h
Participantsdifferent
2-8Internes Team2-53-8
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Cause Tree, Evidence Notes, CountermeasuresPersona Profiles, Needs Summary, Scenario NotesA3 Report, Action Plan, Root Cause AnalysisProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
Root causeTreeIncidentQuality
ResearchCustomerSynthesis
LeanProblem solvingCoachingOperations
Root causeProblem solvingQualityIncident
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