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Criterion
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Paper illustration for Incident Timeline Analysis.
DevOps
Incident Timeline Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.For an incident with an unclear sequence, the method makes the timeline precisely visible. It separates perception, reaction, and delay so cause and effect become more clearly readable.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
1-4 h30-90 min60-180 min15-30 min
Participantsdifferent
3-83-123-102-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Problem Statement, Cause Hypotheses, Confirmed Causes, Action PlanPostmortem Doc, Action Items, TimelineIncident Timeline, Evidence Log, Delay Analysis, Improvement ActionsRoot cause notes, Countermeasures
Tags1 shared
Root causeProblem solvingQualityIncident
Site Reliability EngineeringIncidentLearningReliability
IncidentTimelineSite Reliability Engineering
Root causeIncidentLeanProblem solving
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