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Criterion
Paper board with the four ROAM fields Resolved, Owned, Accepted, and Mitigated.
Agile
ROAM Board
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Purposedifferent
When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.
Complexitydifferent
LowHighLowLow
Timedifferent
20-40 min initial, dann laufend0.5-2 TageHalf day initial, dann laufend45-90 min
Participantsdifferent
3-156-12Ein Team plus Stakeholder3-12
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
ROAM Board, Owner ListService Blueprint, Fail Points, Ownership MapTeam API DocumentExpectation Map, Alignment Notes, Agreements
Tagsno overlap
RiskAgileTrackingAlignment
Service designOperationsJourneyBlueprint
TeamAlignmentCommunicationService
AlignmentStakeholdersTeam
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