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Criterion
Paper board with the four ROAM fields Resolved, Owned, Accepted, and Mitigated.
Agile
ROAM Board
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Paper illustration of RAID Log with a method-specific labelled workspace.
Delivery
RAID Log
Purposedifferent
When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting.
Complexitydifferent
LowMediumLowLow
Timedifferent
20-40 min initial, dann laufend2-4 hHalf day initial, dann laufend30 min Setup, dann laufend
Participantsdifferent
3-154-10Ein Team plus Stakeholder1-3 maintaining, briefing for everyone
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncAsync
Outputdifferent
ROAM Board, Owner ListJourney Map, Pain-point List, Opportunity BacklogTeam API DocumentRAID Log, Status Report Source
Tagsno overlap
RiskAgileTrackingAlignment
JourneyServiceService design
TeamAlignmentCommunicationService
RiskTrackingStakeholdersGovernance
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