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Criterion
Paper illustration of a calibrated five-by-five risk matrix with response cards.
Decision Making
Risk Matrix
Paper illustration of an assumption matrix with prioritized test cards
Decision Making
Assumption Surfacing
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of Cost of Delay with its method-specific working model.
Delivery
Cost of Delay
Purposedifferent
When a project faces many possible disruptions, it quickly becomes unclear which risks deserve attention first. It separates options, evaluation criteria, and open risks. The result is captured as a Risk Matrix and a Top Risk List.Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.Helps clarify scope, order, and delivery flow in concrete terms. It makes work, constraints, and sequence manageable. The result is captured as a Cost of Delay table and prioritization sequence.
Complexitydifferent
LowLowMediumHigh
Timedifferent
30-60 min45-90 min1-3 h90-180 min
Participantsdifferent
3-102-83-103-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Risk Matrix, Top Risk ListAssumption List, Critical Assumptions, Learning PlanCustomer Journey Canvas, Pain Points, Experience OpportunitiesCoD Table, Prioritization Sequence
Tagsno overlap
RiskDecisionPrioritizationAssessment
AssumptionsRiskDecisionDiscovery
JourneyCustomerService designCanvas
PrioritizationDeliveryEconomicsDecision
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