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Criterion
Rich Picture workspace showing the question, observations, and next decision.
Systems Thinking
Rich Picture
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Purposedifferent
A Rich Picture brings an unclear situation onto a shared drawing. It captures actors, tensions, information flows, and blind spots before the team jumps to solutions too early.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.
Complexitydifferent
LowMediumHighLow
Timedifferent
30-90 min1-3 h0.5-3 Tage30-120 min
Participantsdifferent
2-103-105-152-6
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Rich Picture, Problem Framing NotesProcess Map, Handoff List, Improvement BacklogRich Picture, Root Definitions, Conceptual Models, Change AgendaObservation Notes, Improvement Ideas
Tagsno overlap
Systems thinkingSoft systemsFramingVisualization
ProcessOperationsImprovement
Soft systemsComplexitySensemakingSystems thinking
LeanObservationProcessOperations
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