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Criterion
Rich Picture workspace showing the question, observations, and next decision.
Systems Thinking
Rich Picture
Process Mapping method illustration showing its working structure
Operations
Process Mapping
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Purposedifferent
A Rich Picture brings an unclear situation onto a shared drawing. It captures actors, tensions, information flows, and blind spots before the team jumps to solutions too early.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.
Complexitydifferent
LowMediumLowLow
Timedifferent
30-90 min1-3 h15-30 min30-120 min
Participantsdifferent
2-103-102-62-6
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Rich Picture, Problem Framing NotesProcess Map, Handoff List, Improvement BacklogRoot cause notes, CountermeasuresObservation Notes, Improvement Ideas
Tagsno overlap
Systems thinkingSoft systemsFramingVisualization
ProcessOperationsImprovement
Root causeIncidentLeanProblem solving
LeanObservationProcessOperations
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