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Criterion
Rich Picture workspace showing the question, observations, and next decision.
Systems Thinking
Rich Picture
Paper illustration for Incident Timeline Analysis.
DevOps
Incident Timeline Analysis
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Purposedifferent
A Rich Picture brings an unclear situation onto a shared drawing. It captures actors, tensions, information flows, and blind spots before the team jumps to solutions too early.For an incident with an unclear sequence, the method makes the timeline precisely visible. It separates perception, reaction, and delay so cause and effect become more clearly readable.Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.
Complexitydifferent
LowMediumHighHigh
Timedifferent
30-90 min60-180 min0.5-3 Tage2-6 h
Participantsdifferent
2-103-105-153-10
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Rich Picture, Problem Framing NotesIncident Timeline, Evidence Log, Delay Analysis, Improvement ActionsRich Picture, Root Definitions, Conceptual Models, Change AgendaEvent Timeline, Causal Factor Chart, Cause List, Corrective Actions
Tagsno overlap
Systems thinkingSoft systemsFramingVisualization
IncidentTimelineSite Reliability Engineering
Soft systemsComplexitySensemakingSystems thinking
CausalityIncidentRoot causeTimeline
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