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Criterion
Rich Picture workspace showing the question, observations, and next decision.
Systems Thinking
Rich Picture
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Paper illustration for CATWOE Analysis.
Systems Thinking
CATWOE Analysis
Purposedifferent
A Rich Picture brings an unclear situation onto a shared drawing. It captures actors, tensions, information flows, and blind spots before the team jumps to solutions too early.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.CATWOE structures a problem from six viewpoints and prevents too narrow a view of the situation. Different experiences of the system become comparably discussable this way.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
30-90 minAs needed30-90 min45-90 min
Participantsdifferent
2-104-153-123-8
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Rich Picture, Problem Framing NotesIncident Log, Action Tracker, Stakeholder UpdatesPostmortem Doc, Action Items, TimelineCATWOE Canvas, Root Definition, Stakeholder Perspectives, Constraints
Tagsno overlap
Systems thinkingSoft systemsFramingVisualization
IncidentOperationsReliability
Site Reliability EngineeringIncidentLearningReliability
Systems thinkingFramingStakeholders
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