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Criterion
Paper illustration for RAPID
Decision Making
RAPID
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Paper illustration of Stakeholder Salience Model with its method-specific working model.
Facilitation
Stakeholder Salience Model
Purposedifferent
In complex management decisions, clarity is often missing about who recommends, who agrees, and who makes the decision. RAPID creates this assignment and stabilizes decisions across several levels.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time.When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy.
Complexitysame
MediumMediumMediumMedium
Timedifferent
45-90 min2-4 h1-3 h60-90 min
Participantsdifferent
3-124-105-303-6
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
RAPID Role Map, Recommendation, Decision LogJourney Map, Pain-point List, Opportunity BacklogConsensus Clusters, Theme Titles, Priority AreasSalience Diagram, Strategy per Class
Tagsno overlap
DecisionRolesGovernance
JourneyServiceService design
FacilitationConsensusWorkshopAlignment
StakeholdersFacilitationAlignmentGovernance
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