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Criterion
Paper illustration for RAPID
Decision Making
RAPID
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Paper illustration for DACI
Decision Making
DACI
Purposedifferent
In complex management decisions, clarity is often missing about who recommends, who agrees, and who makes the decision. RAPID creates this assignment and stabilizes decisions across several levels.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time.In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
45-90 min1-3 h1-3 h30-60 min
Participantsdifferent
3-123-105-302-10
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
RAPID Role Map, Recommendation, Decision LogCustomer Journey Canvas, Pain Points, Experience OpportunitiesConsensus Clusters, Theme Titles, Priority AreasDACI Matrix, Decision Owner, Decision Log
Tagsno overlap
DecisionRolesGovernance
JourneyCustomerService designCanvas
FacilitationConsensusWorkshopAlignment
DecisionRolesGovernanceAlignment
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