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Criterion
Paper illustration of RAID Log with a method-specific labelled workspace.
Delivery
RAID Log
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper board with the four ROAM fields Resolved, Owned, Accepted, and Mitigated.
Agile
ROAM Board
Paper illustration: scenarios and architectural decisions are connected to identified risks.
Architecture
ATAM (Architecture Tradeoff Analysis Method)
Purposedifferent
Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List.ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation.
Complexitydifferent
LowMediumLowHigh
Timedifferent
30 min Setup, dann laufend2-4 h20-40 min initial, dann laufendSeveral meetings plus preparation and analysis; total effort depends on scope
Participantsdifferent
1-3 maintaining, briefing for everyone4-103-15Evaluation team, architects, and relevant stakeholders
Formatdifferent
AsyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
RAID Log, Status Report SourceJourney Map, Pain-point List, Opportunity BacklogROAM Board, Owner ListPrioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations
Tagsno overlap
RiskTrackingStakeholdersGovernance
JourneyServiceService design
RiskAgileTrackingAlignment
ArchitectureQualityRiskTradeoffsStakeholders
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