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Selected:RAID LogCustomer Journey CanvasCustomer Journey MappingATAM (Architecture Tradeoff Analysis Method)
| Criterion |  Delivery RAID Log |  UX Design Customer Journey Canvas |  UX Research Customer Journey Mapping |  Architecture ATAM (Architecture Tradeoff Analysis Method) |
|---|---|---|---|---|
Purposedifferent | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. |
Complexitydifferent | Low | Medium | Medium | High |
Timedifferent | 30 min Setup, dann laufend | 1-3 h | 2-4 h | Several meetings plus preparation and analysis; total effort depends on scope |
Participantsdifferent | 1-3 maintaining, briefing for everyone | 3-10 | 4-10 | Evaluation team, architects, and relevant stakeholders |
Formatdifferent | Async | Workshop | Workshop | Workshop + async |
Outputdifferent | RAID Log, Status Report Source | Customer Journey Canvas, Pain Points, Experience Opportunities | Journey Map, Pain-point List, Opportunity Backlog | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations |
Tagsno overlap | RiskTrackingStakeholdersGovernance | JourneyCustomerService designCanvas | JourneyServiceService design | ArchitectureQualityRiskTradeoffsStakeholders |