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Criterion
Paper illustration of RAID Log with a method-specific labelled workspace.
Delivery
RAID Log
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration: scenarios and architectural decisions are connected to identified risks.
Architecture
ATAM (Architecture Tradeoff Analysis Method)
Purposedifferent
Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation.
Complexitydifferent
LowMediumHighHigh
Timedifferent
30 min Setup, dann laufend45-90 min0.5-2 TageSeveral meetings plus preparation and analysis; total effort depends on scope
Participantsdifferent
1-3 maintaining, briefing for everyone2-56-12Evaluation team, architects, and relevant stakeholders
Formatdifferent
AsyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
RAID Log, Status Report SourceA3 Report, Action Plan, Root Cause AnalysisService Blueprint, Fail Points, Ownership MapPrioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations
Tagsno overlap
RiskTrackingStakeholdersGovernance
LeanProblem solvingCoachingOperations
Service designOperationsJourneyBlueprint
ArchitectureQualityRiskTradeoffsStakeholders
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