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Criterion
Paper illustration of many question cards around one challenge
Facilitation
Question Burst
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
When a problem gets covered up too quickly with answers, Question Burst puts the better question at the center. The format opens the thinking space before the group commits to an interpretation.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
LowLowMediumHigh
Timedifferent
15-30 min30-120 min1-3 h2-6 h
Participantsdifferent
2-82-62-63-10
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Question List, Reframed Challenge, Learning PromptsObservation Notes, Improvement IdeasStandard Work Sheet, Deviation List, Improved Standard, Training NeedsFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
QuestionsReframingFacilitationSensemaking
LeanObservationProcessOperations
LeanProcessQuality
RiskQualityOperationsRoot cause
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