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| Criterion |  Operations Process Mapping |  UX Research User Interviews |  Product Discovery Opportunity Interview |  Operations After-Action Review |
|---|---|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | When opportunities are still hidden behind signals of need, it structures conversations around needs and obstacles. It looks for patterns that lead to new product opportunities. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. |
Complexitydifferent | Medium | Low | Medium | Low |
Timedifferent | 1-3 h | 30–60 min per interview | 30-60 min je Interview | 20-45 min |
Participantsdifferent | 3-10 | 1 participant per interview | 5-12 Interviews | 3-12 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Interview Notes, Themes, Insight Summary | Interview Notes, Opportunity Themes, Customer Quotes | Lessons learned, Action items, Event summary |
Tagsno overlap | ProcessOperationsImprovement | QualitativeResearchCustomerDiscovery | DiscoveryInterviewsOpportunityCustomer | LearningOperationsImprovement |