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| Criterion |  Operations Process Mapping |  UX Research User Interviews |  Operations Failure Mode and Effects Analysis |
|---|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. |
Complexitydifferent | Medium | Low | High |
Timedifferent | 1-3 h | 30–60 min per interview | 2-6 h |
Participantsdifferent | 3-10 | 1 participant per interview | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Interview Notes, Themes, Insight Summary | FMEA Table, Risk Priority, Mitigation Actions |
Tagsno overlap | ProcessOperationsImprovement | QualitativeResearchCustomerDiscovery | RiskQualityOperationsRoot cause |
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