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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration of Spotify Model Mapping with its method-specific working model.
Team Design
Spotify Model Mapping
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list.After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.
Complexitydifferent
MediumMediumLowLow
Timedifferent
1-3 h90-180 min20-45 min45-90 min
Participantsdifferent
3-105-153-123-12
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
Process Map, Handoff List, Improvement BacklogSpotify Model Map, Action ListLessons learned, Action items, Event summaryExpectation Map, Alignment Notes, Agreements
Tagsno overlap
ProcessOperationsImprovement
TeamOrganizationAlignmentDiagnosis
LearningOperationsImprovement
AlignmentStakeholdersTeam
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