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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Rich Picture workspace showing the question, observations, and next decision.
Systems Thinking
Rich Picture
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.A Rich Picture brings an unclear situation onto a shared drawing. It captures actors, tensions, information flows, and blind spots before the team jumps to solutions too early.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement.
Complexitydifferent
MediumLowMediumLow
Timedifferent
1-3 h30-90 minAs needed20-45 min
Participantsdifferent
3-102-104-153-12
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Process Map, Handoff List, Improvement BacklogRich Picture, Problem Framing NotesIncident Log, Action Tracker, Stakeholder UpdatesLessons learned, Action items, Event summary
Tagsno overlap
ProcessOperationsImprovement
Systems thinkingSoft systemsFramingVisualization
IncidentOperationsReliability
LearningOperationsImprovement
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