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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Rich Picture workspace showing the question, observations, and next decision.
Systems Thinking
Rich Picture
Game Day workspace showing the question, observations, and next decision.
DevOps
Game Day
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.A Rich Picture brings an unclear situation onto a shared drawing. It captures actors, tensions, information flows, and blind spots before the team jumps to solutions too early.In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.
Complexitydifferent
MediumLowHighMedium
Timedifferent
1-3 h30-90 minHalber TagAs needed
Participantsdifferent
3-102-105-204-15
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Process Map, Handoff List, Improvement BacklogRich Picture, Problem Framing NotesSimulation Notes, Gaps List, Updated RunbooksIncident Log, Action Tracker, Stakeholder Updates
Tagsno overlap
ProcessOperationsImprovement
Systems thinkingSoft systemsFramingVisualization
ResilienceOperationsIncident
IncidentOperationsReliability
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