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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for Contradiction Analysis.
Innovation
Contradiction Analysis
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.When a system should improve while another measure suffers as a result, the method makes the underlying conflict precisely formulable. It separates the desired effect from its side effect. This makes solutions possible that address the contradiction deliberately instead of half-heartedly.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
MediumHighMediumMedium
Timedifferent
1-3 h2-8 h60-120 min45-90 min
Participantsdifferent
3-102-82-82-5
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Process Map, Handoff List, Improvement BacklogProblem Analysis, Decision Analysis, Risk PlanContradiction Statement, Abstraction Notes, Solution Principles, Concept IdeasA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
ProcessOperationsImprovement
Problem solvingRoot causeDecisionOperations
ContradictionsInnovationProblem solving
LeanProblem solvingCoachingOperations
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