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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for Contradiction Analysis.
Innovation
Contradiction Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.When a system should improve while another measure suffers as a result, the method makes the underlying conflict precisely formulable. It separates the desired effect from its side effect. This makes solutions possible that address the contradiction deliberately instead of half-heartedly.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumHighMediumLow
Timedifferent
1-3 h2-8 h60-120 min15-30 min
Participantsdifferent
3-102-82-82-6
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Process Map, Handoff List, Improvement BacklogProblem Analysis, Decision Analysis, Risk PlanContradiction Statement, Abstraction Notes, Solution Principles, Concept IdeasRoot cause notes, Countermeasures
Tagsno overlap
ProcessOperationsImprovement
Problem solvingRoot causeDecisionOperations
ContradictionsInnovationProblem solving
Root causeIncidentLeanProblem solving
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