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| Criterion |  Operations Process Mapping |  Product Discovery Jobs to Be Done |  Product Discovery Kano Model |  Operations ABC Analysis |
|---|---|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention. |
Complexitydifferent | Medium | Medium | Medium | Low |
Timedifferent | 1-3 h | 1-3 Wochen | 1-2 Tage | 30-60 min |
Participantsdifferent | 3-10 | 5-12 Interviews | 10-50 | 1-5 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Async |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Job Stories, Outcome Statements, Opportunity List | Kano Matrix, Feature Classes, Priority Themes | ABC Classification, Focus Rules, Control List |
Tagsno overlap | ProcessOperationsImprovement | CustomerOutcomesNeeds | SatisfactionPrioritizationCustomer | PrioritizationOperationsPortfolio |