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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Incident Timeline Analysis.
DevOps
Incident Timeline Analysis
Game Day workspace showing the question, observations, and next decision.
DevOps
Game Day
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.For an incident with an unclear sequence, the method makes the timeline precisely visible. It separates perception, reaction, and delay so cause and effect become more clearly readable.In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.
Complexitydifferent
MediumMediumHighHigh
Timedifferent
1-3 h60-180 minHalber Tag2-6 h
Participantsdifferent
3-103-105-203-10
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Process Map, Handoff List, Improvement BacklogIncident Timeline, Evidence Log, Delay Analysis, Improvement ActionsSimulation Notes, Gaps List, Updated RunbooksEvent Timeline, Causal Factor Chart, Cause List, Corrective Actions
Tagsno overlap
ProcessOperationsImprovement
IncidentTimelineSite Reliability Engineering
ResilienceOperationsIncident
CausalityIncidentRoot causeTimeline
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