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| Criterion |  Operations Process Mapping |  DevOps Incident Command |  DevOps Game Day |  Operations Gemba Walk |
|---|---|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once. | In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitydifferent | Medium | Medium | High | Low |
Timedifferent | 1-3 h | As needed | Halber Tag | 30-120 min |
Participantsdifferent | 3-10 | 4-15 | 5-20 | 2-6 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Incident Log, Action Tracker, Stakeholder Updates | Simulation Notes, Gaps List, Updated Runbooks | Observation Notes, Improvement Ideas |
Tags1 shared | ProcessOperationsImprovement | IncidentOperationsReliability | ResilienceOperationsIncident | LeanObservationProcessOperations |