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| Criterion |  Operations Process Mapping |  Operations Gemba Walk |  UX Design Service Blueprinting |  Operations A3 Problem Solving |
|---|---|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. |
Complexitydifferent | Medium | Low | High | Medium |
Timedifferent | 1-3 h | 30-120 min | 0.5-2 Tage | 45-90 min |
Participantsdifferent | 3-10 | 2-6 | 6-12 | 2-5 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Observation Notes, Improvement Ideas | Service Blueprint, Fail Points, Ownership Map | A3 Report, Action Plan, Root Cause Analysis |
Tags1 shared | ProcessOperationsImprovement | LeanObservationProcessOperations | Service designOperationsJourneyBlueprint | LeanProblem solvingCoachingOperations |