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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper notes move from an inbox to action, project and calendar collections.
Operations
Getting Things Done
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-3 h30-120 min1-2 h Setup, laufend45-90 min
Participantsdifferent
3-102-612-5
Formatdifferent
WorkshopWorkshopAsyncWorkshop + async
Outputdifferent
Process Map, Handoff List, Improvement BacklogObservation Notes, Improvement IdeasAction Lists, Project List, Review RoutineA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
ProcessOperationsImprovement
LeanObservationProcessOperations
ProductivityPlanningTasksExecution
LeanProblem solvingCoachingOperations
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