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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Game Day workspace showing the question, observations, and next decision.
DevOps
Game Day
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
MediumHighLowMedium
Timedifferent
1-3 hHalber Tag15-30 min1-4 h
Participantsdifferent
3-105-202-63-8
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Process Map, Handoff List, Improvement BacklogSimulation Notes, Gaps List, Updated RunbooksRoot cause notes, CountermeasuresProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
ProcessOperationsImprovement
ResilienceOperationsIncident
Root causeIncidentLeanProblem solving
Root causeProblem solvingQualityIncident
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