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| Criterion | ![]() Operations Process Mapping | ![]() Operations Fishbone Diagram |
|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers. |
Complexitydifferent | Medium | Low |
Timedifferent | 1-3 h | 30-60 min |
Participantsdifferent | 3-10 | 2-8 |
Formatsame | Workshop | Workshop |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Fishbone Diagram, Cause Categories, Investigation Backlog |
Tags1 shared | ProcessOperationsImprovement | Root causeQualityOperations |
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