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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Paper illustration for Sailboat Retrospective
Agile
Sailboat Retrospective
Paper illustration of a team retrospective with three separate Start, Stop, and Continue areas and a shared action list.
Agile
Start Stop Continue
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.When a team wants to read momentum, brakes, and risks together, it offers an easily understandable picture of the situation. It makes drive, obstacles, and headwind visible in the same picture.When a team wants to deliberately adjust its working behavior, it makes habits visible and assessable. It focuses on concrete changes instead of diffuse mood.
Complexitydifferent
MediumLowLowLow
Timedifferent
1-3 h45-90 min45-90 min30-60 min
Participantsdifferent
3-103-124-123-12
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Process Map, Handoff List, Improvement BacklogExpectation Map, Alignment Notes, AgreementsSailboat Board, Risks, Improvement ActionsStart Stop Continue Board, Improvement Actions
Tagsno overlap
ProcessOperationsImprovement
AlignmentStakeholdersTeam
RetrospectiveTeamImprovement
RetrospectiveImprovementTeamReflection
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