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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
A structured reflection surfaces what was liked, learned, lacked, and longed for. It is a conversation format and does not validate actions automatically.
Agile
4Ls Retrospective
Paper illustration for Mad Sad Glad
Agile
Mad Sad Glad
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.When a sprint should not only be assessed but also learned from, it captures experience in clear learning categories. It records what worked, what's missing, and what should run differently next time.When a team's or workshop's mood needs to become readable, it structures emotional signals with little setup. It makes strain, relief, and sources of energy tangible.
Complexitydifferent
MediumLowLowLow
Timedifferent
1-3 h45-90 min45–75 min30-60 min
Participantsdifferent
3-103-12Team members involved3-10
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Process Map, Handoff List, Improvement BacklogExpectation Map, Alignment Notes, Agreements4Ls Board, Learning Themes, Improvement ActionsEmotion Board, Themes, Action Items
Tagsno overlap
ProcessOperationsImprovement
AlignmentStakeholdersTeam
RetrospectiveLearningReflectionTeam
RetrospectiveTeamReflection
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