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| Criterion |  Operations Process Mapping |  Knowledge Modeling Concept Mapping |  Decision Making Cynefin Workshop |  Operations Gemba Walk |
|---|---|---|---|---|
Purposedifferent | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly. | When problems are unclear, chaotic, or only seemingly familiar, standard recipes fall short. A Cynefin Workshop sorts situations by the nature of their problem and connects them with matching action logic. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitydifferent | Medium | Medium | Medium | Low |
Timedifferent | 1-3 h | 1-2 h | 60-180 min | 30-120 min |
Participantsdifferent | 3-10 | 1-8 | 4-20 | 2-6 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop |
Outputdifferent | Process Map, Handoff List, Improvement Backlog | Concept Map, Relationship Labels, Knowledge Gaps | Cynefin Map, Domain-specific Actions, Sensemaking Notes | Observation Notes, Improvement Ideas |
Tagsno overlap | ProcessOperationsImprovement | KnowledgeConceptsMappingSensemaking | ComplexitySensemakingDecision | LeanObservationProcessOperations |